SongPlug

Privacy Policy

Effective Date: August 20, 2024

  1. Introduction

Welcome to SONGPLUG INTERNATIONAL LTD! (“Company”, “we”, “our”, “us”) As you have just clicked on our Privacy Policy, please take a moment to sit back, grab a cup of coffee, and carefully read the following paragraphs. It will take approximately 20 minutes.

Our Privacy Policy governs your visit to https://songplugent.com and its subdomains and explains how we collect, protect, and disclose information resulting from your use of our Service.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Terms and Conditions (“Terms”) govern all use of our Service and, together with the Privacy Policy, constitute your agreement with us (“Agreement”).

  1. Definitions

SERVICE refers to the website https://songplugent.com and its subdomains, operated by SONGPLUG INTERNATIONAL LTD.

PERSONAL DATA refers to data about a living individual who can be identified from those data (or from those and other information in our possession or likely to come into our possession).

USAGE DATA refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., the duration of a page visit).

COOKIES refer to small files stored on your device (computer or mobile device).

DATA CONTROLLER refers to a natural or legal person who (either alone, jointly, or in common with other persons) determines the purposes for which and the manner in which personal data are processed or will be processed. For the purposes of this Privacy Policy, we are a data controller of your data.

DATA PROCESSORS (OR SERVICE PROVIDERS) refers to any natural or legal person who processes data on behalf of the Data Controller. We may employ the services of various service providers to more effectively process your data.

DATA SUBJECT is any living individual who is the subject of Personal Data.

USER refers to the individual who uses our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

  1. Collection and Use of Information

We collect various types of information for different purposes in order to provide and improve our Service.

  1. Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  1. Email address
  2. First and last name
  3. Phone number
  4. Address, state, province, postal code, city
  5. Cookies and usage data

We may use your Personal Data to contact you with newsletters, promotional or marketing materials, and other information that may be of interest to you. You may opt out of receiving any or all of these communications from us by following the unsubscribe link or by contacting us at support@songplugent.com.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking Cookies and Data Technologies
We use cookies and similar tracking technologies to monitor activity on our Service and store certain information.

Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies such as beacons, tags, and scripts are also used to collect and track information and to enhance and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies We Use:

  1. Session Cookies: We use session cookies to operate our Service.
  2. Preference Cookies: We use preference cookies to remember your preferences and various settings.
  3. Security Cookies: We use security cookies for security purposes.
  4. Advertising Cookies: We use advertising cookies to show you ads that may be relevant to you and your interests.
 

Other Data

When using our Service, we may also collect the following information: gender, age, date of birth, place of birth, passport details, citizenship, residential registration and actual address, phone number (work, mobile), details of educational documents, qualifications, professional training, employment contracts, confidentiality agreements, information about bonuses and compensations, marital status, family members, social security number (or other tax identification), office location, and other data.

  1. Use of Data

SONGPLUG INTERNATIONAL LTD uses the collected data for various purposes:

  1. To provide and maintain our Service;
  2. To notify you about changes to our Service;
  3. To allow you to participate in interactive features of our Service when you choose to do so;
  4. To provide customer support;
  5. To collect analysis or valuable information so that we can improve our Service;
  6. To monitor the usage of our Service;
  7. To detect, prevent, and address technical issues;
  8. To fulfill any other purpose for which you provide it;
  9. To comply with our obligations and enforce our rights arising from the contracts entered into between you and us, including billing and collection;
  10. To provide you with notices about your account and/or subscription, including expiration and renewal notices, email instructions, etc.;
  11. To provide you with news, special offers, and general information about other goods, services, and events we offer that are similar to those you have already purchased or inquired about, unless you have opted not to receive such information;
  12. In any other way we may describe when you provide the information;
  13. For any other purpose with your consent.
  1. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal policies and agreements.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or improve the functionality of our Service, or when we are legally obligated to retain this data for longer periods.

  1. Data Transfer

Your information, including Personal Data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

SONGPLUG INTERNATIONAL LTD will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

  1. Disclosure of Data

We may disclose the personal information that we collect, or you provide:

  1. Disclosure for Law Enforcement.
    Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
  2. Business Transaction.
    If we or our subsidiaries are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.
  3. Other Cases. We may also disclose your information:
    1. To our subsidiaries and affiliates; to contractors, service providers, and other third parties we use to support our business;
    2. To fulfill the purpose for which you provide it, including the inclusion of your company’s logo on our website;
    3. For any other purpose disclosed by us when you provide the information;
    4. With your consent in any other cases;
    5. If we believe that disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.
  1. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

  1. Your Data Protection Rights Under the General Data Protection Regulation (GDPR)

If you are a resident of the European Union (EU) and the European Economic Area (EEA), you have certain data protection rights covered by the GDPR. – See more at https://eur-lex.europa.eu/eli/reg/2016/679/oj

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please email us at support@songplugent.com.

In certain circumstances, you have the following data protection rights:

  1. The right to access, update, or delete the information we have on you.
  2. The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  3. The right to object. You have the right to object to our processing of your Personal Data.
  4. The right of restriction. You have the right to request that we restrict the processing of your personal information.
  5. The right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable, and commonly used format.
  6. The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. Also, be aware that we may not be able to provide the Service without some necessary data.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

  1. Your Data Protection Rights Under the California Online Privacy Protection Act (CalOPPA)

CalOPPA is the first state law in the United States to require commercial websites and online services to post a privacy policy. The law’s reach extends far beyond California to require a person or business in the United States (and possibly the world) that operates websites that collect personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly what information is being collected and the individuals with whom it is being shared, and to comply with this policy. – See more at:

https://consumercal.org/about-cfc/cfc-education-foundation/california-online-privacy-protection-act-caloppa-3/

In accordance with CalOPPA, we agree to the following:

  1. Users may visit our site anonymously;
  2. Our Privacy Policy link includes the word “Privacy” and can be easily found on the page specified above on the home page of our website;
  3. Users will be notified of any privacy policy changes on our privacy policy page;
  4. Users may change their personal information by emailing us at support@songplugent.com

Our Policy on “Do Not Track” Signals:

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

  1. Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide Services on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  1. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

We also encourage you to review Google’s policy for protecting your data: https://support.google.com/analytics/answer/6004245.

Facebook Pixel

For more information on the privacy practices of Facebook, please visit the Facebook Privacy Policy web page: https://www.facebook.com/business/m/privacy-and-data

Hotjar

Their Privacy Policy can be viewed at: https://www.hotjar.com/legal/policies/privacy/

Mixpanel

Their Privacy Policy can be viewed at: https://mixpanel.com/legal/privacy-policy/

  1. CI/CD Tools

We may use third-party Service Providers to automate the development process of our Service.

Bitbucket

Bitbucket is provided by Atlassian, Inc.

Bitbucket is a development platform for hosting and reviewing code, managing projects, and creating software.

For more information about what data Bitbucket collects, the purposes for which it is collected, and how data protection is ensured, please visit Atlassian, Inc.’s Privacy Policy page: https://www.atlassian.com/legal/privacy-policy

  1. Behavioral Remarketing

SONGPLUG INTERNATIONAL LTD uses remarketing services to advertise to you on third-party websites after you have visited our Service. We and our external service providers use cookies to inform, optimize, and serve ads based on your previous visits to our Service.

Google Ads

The Google Ads remarketing service is provided by Google Inc.

You may opt out of Google Analytics for Display Advertising and customize Google Display Network ads by visiting the Google Ads settings page: http://www.google.com/settings/ads.

Google also recommends installing the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout. The Google Analytics opt-out browser add-on provides visitors with the ability to prevent Google Analytics from collecting and using their data.

For more information on Google’s privacy practices, please visit Google’s Privacy Policy page: https://policies.google.com/privacy?hl=en

Facebook Ads

The Facebook Ads remarketing service is provided by Meta Inc.

You can learn more about Facebook’s interest-based advertising by visiting this page: https://www.facebook.com/help/164968693837950

To opt out of Facebook’s interest-based ads, follow these Facebook instructions: https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You may also opt out of Facebook and other participating companies through the Digital Advertising Alliance in the U.S. at http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada at http://youradchoices.ca/, or the European Interactive Digital Advertising Alliance in Europe at http://www.youronlinechoices.eu/, or opt out using your mobile device settings.

For more information on Facebook’s privacy practices, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

  1. Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g., payment processors).

We will not store or collect your payment card data. That information is provided directly to our third-party payment processors, whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

Wise:

Their Privacy Policy can be viewed at: https://wise.com/gb/legal/global-privacy-policy-en

Revolut:

Their Privacy Policy can be viewed at: https://www.revolut.com/privacy-policy/

  1. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly encourage you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

  1. Children’s Privacy

Our Services are not intended for use by individuals under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from Children under 13. If you become aware that a Child has provided us with personal data, please contact us. If we become aware that we have collected Personal Data from Children without parental consent verification, we take steps to delete such information from our servers.

  1. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

  1. Contact Us

If you have any questions about this Privacy Policy, please contact us via email at: support@songplugent.com